personal data related to identification, including name and personal identity code
contact information, including name, address, email and phone number
information related to the services and products we offer, such as the content of insurance coverage and health declaration
information related to the customer relationship and its management, such as language and contacts
information about choices made by the customer, such as restrictions on direct marketing
customer communications, such as call recordings, audio recordings of online meetings, chat conversations and online messages
information required by law, such as personal data used to identify the customer in accordance with the Anti-Money Laundering Act
trade union information, if the customer has given permission to process the data
customer service and communication as well as customer relationship management, such as responding to contacts and sending out announcements about products
provision and development of our services and products, such as the performance of insurance contracts and claims processing on the basis of insurance contracts
marketing of our services and products, targeted marketing and direct marketing, such as targeted online marketing and direct marketing messages
opinion and market research, such as sending out customer service feedback surveys
organising and enabling participation in promotions, raffles and competitions
monitoring, analysing and compiling statistics on the use of our services and products, such as tracking and analytics of pages visited on our website
ensuring the security of our services and risk management
detection and investigation of nonconformities, such as fraud against insurance companies
fulfilling obligations based on law and in accordance with official directions and instructions, such as collecting customer identification data and monitoring sanction lists
As a rule, the retention period for insurance and claims data is 100 years from the end of the insurance or the last date of processing of the claim in statutory CTP and accident insurance, and at least 10 years in voluntary types of insurance.
Data related to non-life insurance quotes is stored for at least 18 months from the date of the quote.
Life insurance and claims data are stored for at least 10 years from the end of the insurance.
Data related to life insurance quotes is stored for at least 3 years from the date of the quote.