Cookies
We use cookies and other online identifiers to ensure a safe and smooth customer experience.
Cookies and similar technologies
We use cookies and other online identifiers on our websites and services. Cookies are small text files that are stored in your device's browser, to server-side web analytics products and personalisation products we use (inter alia, Adobe Analytics, Adobe Target), when you visit websites and services. Cookies can be used to track the pages you visit, help you resume from where your last session ended and remember your preferences, such as language selection.
Below you can find more information on what kinds of cookies we use at Turva and why, as well as how you can manage the use of cookies.
About the cookies we use
Session cookies and persistent cookies
We use both session cookies and persistent cookies . Session cookies are stored on your device only for the duration of your stay on the website and are automatically deleted when you close your browser. Persistent cookies, on the other hand, are stored for a defined period of time even after the end of the session. At your consent, we may save session cookies and persistent cookies either to your browser and/or to server-side web analytics products and personalisation products we use (inter alia, Adobe Analytics, Adobe Target).
First and third-party cookies
Most of the cookies we use are set on the websites and services by the first party, in other words us, and the information they collect is used by us. Our websites and services also use third-party cookies that collect information that is available to these third parties.
Third-party embedded content
We use embedded content from third parties, such as Google Maps and YouTube videos, on our sites and services. When you use this content, third parties may place cookies on your browser that allow the content provider to collect information for its own use. Information about the cookie policies and privacy protection of third parties can be found on the website of the content provider: Google Maps and YouTube and Leadoo.
Purposes and categories of cookies
Some cookies we use are essential for the functionality of our websites and services. In addition to essential cookies, we also use other cookies that allow us to provide you a smooth and personalised customer experience, for example.
We use cookies and other online identifiers to:
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ensure a safe online environment and smooth use of our services
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provide you with targeted content and marketing
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monitor the use and operation of our websites and services
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improve our websites and services.
We have grouped the cookies we use into different categories based on their purpose. See below for more about the cookies we use.
Essential cookies allow our websites and services to function safely and smoothly. Essential cookies enable basic functions such as navigation and language settings. They allow us to personalise content to you and collect statistical information. We use this information to monitor and report on the operation of our websites and services, among other purposes.
You can only block the use of essential cookies in your browser settings.
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OneTrust
OneTrust's cookie management platform helps comply with privacy and cookie policies while allowing users to choose which optional cookies are used in the service. OneTrust cookies are essential for the functionality of the service.
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Adobe Analytics
Adobe Analytics cookies help us understand user behaviour on the site and provide safer and more individual and relevant service based on this data.
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Adobe Target
We use Adobe Target to provide personalised content based on the customer relationship and to ensure the functionality of content and functionalities.
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Genesys
Genesys uses cookies to improve the user experience and the functionality of the service. Cookies help remember your preferences, track authentication sessions and provide a smooth user experience. Genesys does not use cookies to collect personal data that could be used to identify invididuals.
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Dynatrace
Dynatrace cookies are used to identify and fix technical problems, provide better understanding of user behavior on the site and optimise site performance and functionality.
We use analytics and customer experience cookies to collect information about the use of our websites and services and visitor numbers. We use the information to help us understand how our websites and services are used. We use the information to develop our websites and services and improve customer experience and for reporting purposes. We collect information both on a general level and from individual users, such as pages visited and time spent on a particular page.
We use analytics and customer experience cookies to manage the visibility and use of third-party embedded content on our sites and services, such as Google Maps and YouTube. Providers of embedded content may place cookies on your browser that allow them to collect data for their own use.
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Giosg
Our website includes the Giosq chat feature that allows visitors to contact our customer service. The cookies used by Giosg Chat enable the use of the service.
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Hotjar
The purpose of Hotjar cookies is to collect information about users of the website, such as user behaviour and interaction with the site. This information can be used to improve and develop the site’s user experience.
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Leadoo
The Leadoo cookie is used to store the actions and behaviours of users on the website so that companies can offer better and more targeted marketing and a more personalised customer experience.
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YouTube
The purpose of YouTube videos embedded on the site is to provide visitors with better service and useful content through videos. YouTube videos embedded on the site also collect information about visitors.
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Google Maps
The purpose of Google Maps embedded in the site is to provide better service to visitors and to direct users to the nearest branch office, for example.
We use personalisation and targeted marketing cookies to collect information about your behaviour on our websites and services. We use the information to target content and advertising to you on our websites and services to ensure that our content is relevant to you. We also use the information to target direct marketing so that the products and services you see us market meet your needs.
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Adobe Audience Manager
Adobe Audience Manager is a targeted marketing tool for websites and applications that can be used to provide a smooth user experience and interesting content on our and our partners' websites.
We use advertising and social media cookies to collect information about your behaviour on our websites and services. We use this information to target our advertising to you when you visit other websites. We also use the information to measure the effectiveness of our advertising.
Our advertising partners, such as Google, Facebook, Instagram and LinkedIn, may also use the data collected by these cookies for their own purposes and provide you with targeted content. This means that your may be disclosed outside Turva for third parties to use.
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AdForm
The AdForm cookie is used to target advertising based on the user's interests.
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Facebook
Facebook cookies store information about user activity on Facebook and other websites. The information collected by cookies is used to effectively target advertising to certain user groups and to measure the effectiveness of advertising campaigns.
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Google Ads
Google Ads cookies are stored on the user's device when the user visits a site using Google Ads This allows advertisers to track user behaviour on the website and show targeted adverts to the user later on the Google network.
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Instagram
Instagram cookies are stored on the user's device when they visit the Instagram website or use the Instagram app. These cookies can be used to track users' activity on Instagram and for targeting advertising.
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LinkedIn
LinkedIn cookies are stored on the user's device and allow information to be tracked between the LinkedIn service and the company's website. This helps the company target its marketing efforts and improve user experience.
How you can control the use of cookies
You have a say in which cookies are active when you visit our websites and services. You can give permission for the use of all cookies, continue with only essential cookies or select the cookies you give us permission to use in the settings. You can change the permissions you have given at any time in the cookie settings.
If you wish to block cookies completely, you can do so in your browser settings . This also prevents the use of cookies that are essential for our websites and services and means that they may no longer function as intended in all cases.
You can delete the cookies stored in your browser by clearing your cookie history in your browser settings. In this case, it will not be possible to create a long-term user profile of your behaviour. However, deleting your cookie history does not affect how new cookies are stored on your device and used. You can edit the permissions for new cookies in the cookie settings.
Cookie settings are specific to the current device and browser in your use. If you are using another device, browser or the incognito mode in your browser, you will need to reconfigure your cookie settings.